Contacts and reception
Address, telephones and working hours of the Customs Service, the days of reception of citizens by the leadership, and the order for sending a written appeal. For questions on a particular consignment please have the number of the declaration ready.
Reception of citizens
| Who receives | When | Where |
|---|---|---|
| Director U. Yakupov | Second and fourth Monday of the month, 10:00–12:00 | Administration Building, Terminal, room 204 |
| Deputy director A. Sultanbekov | Wednesdays, 14:00–16:00 | Administration Building, Terminal, room 211 |
| Deputy director A. Sultanbekov | First Friday of the month, 10:00–12:00 | Chu Gate customs post, office of the head of post |
Written appeals
Written appeals may be sent by post to the address above, by e-mail to info@customs.iradgov.org, on the e-Irad form OG-1, or handed in at the records office (window 1, ground floor). An appeal must give the name and postal or e-mail address of the sender. It is registered on the day it is received and answered within 30 days; where a check is needed, the period may be extended once by 30 days, and the sender is informed. Anonymous appeals are not answered, but information on smuggling is checked whether it is signed or not.
How to get here
The Terminal is in the Talas Free Economic Trade Zone, west of Semiz. By road: take the Trans-Talas Highway west from Talas, pass Semiz and turn at the sign for the Zone; visitors use Gate 2 and the car park in front of the Administration Building. By public transport: marshrutkas and buses for Semiz leave from the station square in Talas (about 25 minutes); change at Semiz for the shift buses of the Zone or walk about 15 minutes from the last stop. Visitors are admitted with a passport or residence card. Photography at the Terminal is not permitted.